FAQ

• How much time do I have to introduce myself to address?

We recommend you to arrive 30 minutes before departure to avoid setbacks.

• Can I change the date and time ticket?

Yes, you are entitled to a single change, as long as the date and time of travel has not passed. For this it is necessary to be present at any point of sale of Grupo Senda or Turimex. In case of being after the trip, please call us at 800 881 8181 in Mexico or at 1 800 980 1308 from U.S.A. to be able to solve your case.

• Can I transfer my ticket?

Tickets are non-transferable and resale is not allowed. Each ticket is valid only to be used by the holder of the ticket at the time, date and time indicated therein.

• What happens if I misplace my tickets or my confirmation key?

You should call our service center to help you, as the system does not allow re-printing of tickets for security reasons.

• Is it safe to buy tickets online?

Our purchase process is protected, we have a security certificate of Norton Secure . All your information travels encrypted, including your card details or passwords.

• What do I need to do if I buy my ticket online?

If you made the payment by credit card, print your ticket and present it at the box office along with the card with which you made the payment, there will print your pass to board the bus. If you made your payment with PayPal, just print your ticket and show it to the operator when boarding the bus, you do not need to show up at the box office.

• Can I buy tickets for a family member traveling from another city online?

Yes. You can make your purchase from wherever you are, and send your relative the email with the confirmation code and a copy of the card with which you made the payment, you only have to present both documents at the ticket office to print your ticket. If you make the purchase with PayPal, you can send the electronic ticket to your relative so that you can print it at home and board the bus directly without having to show up at the box office and without presenting a copy of the card with which the payment was made. p>

• How can I process an invoice?

You can log in to this link and fill out your ticket details to receive your invoice via email .

• How safe are road trips by bus?

Currently the authorities have been working to keep the roads safe, and for your safety, our units are constantly being monitored and our staff is trained to report and prevent any incidents during the trip.

• What is the minimum age to travel without an adult escort?

You can travel under 16 years of age without the need for an adult escort. Children between the ages of 13 and 15 may travel without an adult companion as long as the parents or guardians complete the corresponding authorization form, which specifies the details of the person who must pick up the child at the destination.

• Cost of tickets for minors

Children under 6 and traveling in the same seat as their parents do not require a ticket. Children under 11 traveling in their own seat will pay 50% of the ticket. In both cases it is necessary to present an official document attesting to the child's age.

• Can I bring pets on the bus?

For safety reasons, pets transportation is not allowed.

• How much luggage can I travel?

You can carry up to 2 suitcases or packages that do not exceed 50 pounds (22.6 kg) in weight and are no larger than 62 inches (157 cm) linear, that is the sum of measuring height, width and depth of each suitcase. In case of exceeding the allowed measures, it will be charged USD $ 1.00 for each pound and / or additional inch. Additional luggage will be charged according to size and weight.

For any questions, please call us at 800 881 8181 in Mexico or at 1 800 980 1308 from U.S.A. to be able to solve your case.